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Air Rage and Yesteryear

9/30/2014

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The debate over air rage, rages, but missing in many of the screeds I’ve seen is common sense. The extremes range from “Oh, just give it up—we know what we’re getting into when we buy those cheap steerage tickets” (probably written by a short tightwad like me) to “the government should step in and protect us from those grasping, greedy vulture airlines” (most likely the work of a 6-foot tall, 200-pounder).

It does seem a bit strange that a government so obsessed with our personal safety that they require child-proof caps on meds and seat belts in all manner of transport is willing to let the airlines pack us into aircraft and hurtle us through the skies like so much expedited cargo. At what point does the issue become not just comfort, but safety? Maintaining calm is tough enough in an emergency no matter how well situated we are, but in a crammed, movement-constricting space? Doesn’t feel all that safe to me.

The airlines have forgotten they’re a service industry. Service is their “product,” so to speak—and for many years service was what they provided. You purchased a ticket and knew before you clicked off (or before you hung up in the early days) exactly what you were getting. Checked luggage was a given, your preference in seating assured if you reserved early enough, a meal (such as it was) provided if the flight exceeded a certain length, a boarding pass printed at the airport, a reasonable amount of legroom.

The way they operate now, it’s sort of like buying a car and having the salesman ask you “Oh, say, did you want a trunk with that? … Yes? … Well, that’ll be another $500.”

First we heard stories about berserk flight attendants, then passengers resorting to self-protection with the infamous knee defenders, followed by skirmishes over the god-given right to tilt. It’s no wonder the attendants are so stressed. The job that used to revolve around serving meals and warming baby bottles now requires the muscles of a weight lifter to help us load those hefty bags into the overhead and the skills of a hostage negotiator to prevent the outbreak of fisticuffs.

Gone are the days when, delayed by a late flight into L.A. and resigned to missing our connecting flight, we were greeted upon deplaning by an airline employee holding a sign bearing our name and waiting to escort us to our departing flight, held just for us! Talk about feeling important! Ah, yesteryear!



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Taipei Fred

9/22/2014

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Chefs at Din Tai Fung stand around work tables. Each is responsible for just one aspect of the creation of the tasty steamed dumplings. Their fingers fly. A still photo doesn't do the amazing process justice.
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Fred Chang, our cheerful, knowledgeable guide who provided a whirlwind tour of Taipei.
Every once in awhile life gives you a little bonus. Such was the case when I had an overnight layover with two other travelers in Taiwan enroute home from Indonesia. Our plane landed late in the evening in Taipei, where we were met and escorted to our hotel by a driver and guide. Two of us had never been to Taipei and, despite the brevity of our stay, decided to sign on with Fred, the guide, for a quick tour of the city the next morning.

I knew we would have time to see very little, but what we saw was well worth the effort, especially with Fred as our guide. Our first stop was the National Palace Museum, housing one of the largest collections of Chinese artifacts in the world. Knowing our time was limited, Fred took us to the highlights, provided commentary on what we were about to see and let us set the pace as we took in the displays.


By the time we left the museum, we were hungry, and we were in for a treat: lunch at Din Tai Fung on the lower level of the building known as Taipei 101, which at 509 meters high was briefly the tallest building in the world. Like the structure in which it’s located, Din Tai Fung is also world famous—not for its size, but for its tasty assortment of steamed dumplings prepared by a bevy of sure-handed chefs who work at breathtaking speed behind large viewing windows. Fred ordered several varieties—all light and flavorful—for  us to sample.

The best thing about the Taipei tour, however, was Fred himself. His conversation is sprinkled with quotes from Confucius. He tells us he lived and worked in the Netherlands for two years, during which he went to Switzerland and took some training on the conscious and the subconscious. He’s intrigued by that. “I’m still trying to figure out why I’m here,” he confides happily. “What is the purpose of life?”

And I thought I was the only one who still pondered such things at this stage of life. Viva, Fred! To arrange your tour and your chat with Fred, here’s what you need to know: fredchang.twn@gmail.com. In case you find yourself in Taipei with time to tour, I highly recommend him.        

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